News - Royal Park Health and Rehabilitation

News

Pinnacle Quality Insight 2016:

Royal Park is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2016 Customer Experience Award. Qualifying for the award in the categories of Laundry Service, Professional Therapy Services, and Dignity and Respect, Royal Park displays a continued dedication to providing Best in Class senior healthcare services.

Throughout its years of serving the community, Royal Park has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2015, a sampling of Royal Park’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Royal Park in specific categories.

Every month, Royal Park has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award™, Royal Park has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

About Pinnacle Quality Insight:

A customer satisfaction measurement firm with 20 years of experience in post-acute healthcare, Pinnacle conducts over 100,000 phone surveys each year and works with more than 2,200 clients in all 50 US states, Canada and Puerto Rico.

AHCA Quality Initiative Recognition Program:

Royal Park has earned the Tier Four recognition level as part of the American Health Care Association’s Quality Initiative Recognition Program for achieving the following four Quality Initiative goals:

Safely reducing hospital readmissions
Safely reducing the off-label use of antipsychotics
Increasing staff stability
Increasing customer satisfaction

AHCA Bronze Award:

A Benchmark of Performance Excellence